Carlton Realtors is a Real Estate company, a subsidiary company to Carlton Group International, incorporated in Kenya under the Companies Act, Chapter 486. We specialise in property lettings, sales, and property management.
We seek to redefine the Real Estate Industry by providing out of the box solutions to industry needs and provide STANDARD services to our clients. All our agents at Carlton Realtors are highly experienced and knowledgeable of the property market in Kenya.
Our Services include: – Property Management services (Rental Property- Residential & Commercial), Purchase and Sale of properties for our clients, Property developments, mortgage broking Services and Diaspora services.
We believe we can accomplish your real estate goal be it buying, selling, leasing, or developing. we have the commitment, resources, and passion to get the job done.
At Carlton Realtors, we provide superior Real Estate services that exceed the expectations of our customers and clients by focusing on prompt service, reliability, dedication, teamwork, education, training, and innovation. We offer high level expertise and value-added services.
Our leadership team comprises of the Executive Team and the Management Team in Kenya and Australia. Together they bear diverse expertise bringing together strong leadership, in-depth industry knowledge, and extensive experience. Their values, creative ideas, and innovation are the main contributors of our business success.
FOUNDER & CHIEF EXECUTIVE OFFICER (AUSTRALIA)
Edwin Too, is a Kenyan citizen (currently based in Australia), who has vast experience in the real estate industry and has been in the fore front of devising new business models through researching on our key Performance indicators (KPIs) and implementing them and as a result making the company scalable.
General Manager (Kenya)
Alfred Too is a Kenyan Citizen who has proven experience in planning and budgeting and has outstanding organizational and leadership skills. His knowledge of business process and functions has contributed immensely to the success and growth of the Company
Carlton Realtors is a Property Management company incorporated in Kenya under the Companies Act,Chapter 486. We offer leasing and property management services for residential and commercial properties. We are a full-service property management company, providing rental property supervision and management, from rent collection, tenant relations, evictions and mortgage and bill payments to disaster protection and property maintenance.
Our Services include: – Property Management, Brokerage Services in Land, Rental Property Residential&Commercial, Sale ofland and buildings.
As Carlton Realtors, we seek to redefine the Real Estate Industry by providing out of the box solutions to industry needs and provide STANDARD services to our clients.
Our Core Values
❖ Customer focus
WHY CARLTON REALTORS
Why should I Choose Carlton Realtors verses another?
- We are actively involved nationally in the property management industry • Once you become a “Preferred Owner” of ours, you will have direct access to your property manager through cell phone, direct office line and email
- We are not only completely computerized, but we are also web-based, which means you have access to what is going on with your property from anywhere there is an internet connection. In addition, your funds are electronically deposited into your account. No need to go to the bank to deposit your rent checks
- We follow up with the tenants after every maintenance request to make sure everything was handled satisfactorily
- We complete a final move-in check list to make sure we not only meet, but exceed our tenant’s expectations upon move-in.
- Anyone can collect rent and pay bills, but understanding all the risks associated with rental houses and how to manage that risk in order to keep our owners out of harm’s way takes training and experience that we have at Carlton Realtors
- We provide options for our owners which include rent to own, master leasing, real estate joint-ventures and creative selling options for our owners
- Property Management
Below are the services we offer under property management:
- Financial Management
- Rent and Service collection
- Administration of Service Charge expense account
- Bank reconciliation
- Financial reporting
- Service Level Agreements
- Insurance Management
- Relevant licenses
- Utility account
- Security services
- Cleaning services
- Refuse collection
- Management of repairs
- Protect Investment
- Ensure high quality Management Service levels
- Procure highly skilled Service Provider
- Management of good tenant/agent relationship
- Leasing Services
- Tenancy Schedules
- Tenant Selection
- Occupier’s Guide
- Tenancy Administration and Management
We offer our clients a wide selection of prime properties through our effective sales and leasing department and our user-friendly website covering all property classes:
❖ Residential Villas & Apartments
❖ Commercial Offices & Retail
❖ Serviced Offices & Business Centers
❖ Storage & Warehouses
❖ Freehold Properties
❖ Investment Properties
❖ Lands of all Categories
Carlton Realtors offers advice regarding rental & sale returns and relevant market trends. Over and above this, we advertise and market each property through printed and electronic media. All Properties are advertised on our own website as well as through print media, thus ensuring maximum exposure to potential tenants/clients.
We market vacant residential and commercial spaces to ensure the least amount of days a property stays vacant and in getting quality occupants.
❖ We Identify credible tenants for various categories of properties offered for rent
❖ We Advise on feasible rental returns
❖ Property visits and inspection – We do this to establish if the quoted price matches the market and also to identify if the property is up to standard or requires any improvements
❖ Marketing – We market to ensure the least number of days the property is vacant and in getting a quality tenant
We undertake valuation of residential, commercial and industrial properties conducted by our team of Valuers who apply an in-depth market knowledge, experience, research and analysis across a range of sectors to ensure that we have an in-depth appreciation of our client’s requirements
❖ We Identify suitable real estate for development
❖ We Identify and connect suitable partners for joint venture property development ❖ We Assist in Project management during development
Selling property can be a stressful task, and we aim to take the stress out of the process. We advise on ways to prepare your property before putting it on the market, as well as statutory requirements for any sale and naturally we advise on what asking price is suitable for your property. Our sales agents combine global experience with extensive local knowledge to provide accurate property valuations. During the process of selling, we take care of all viewings, and keep you updated on all client feedback, whilst advising on how best to position your property. We mediate between you and the buyer to ensure a mutually agreeable outcome and to keep momentum up when there is a keen interest expressed.
FREQUENTLY ASKED QUESTIONS (FAQS)
1. In which Towns do you offer your services?
Our services are available all across Kenya and headquartered in Nairobi
2. What kind of properties are listed on your website?
We list a range of residential & commercial real estate properties including apartments, single dwelling units and land. Our listings include everything from new, resale and to let properties
3. How can I book a property through Carlton Realtors?
To buy a property through Carlton Realtors, you need to follow the following steps:
- Check out our property listings
- Identify the property that meets your criteria and enquire on the same.
- Go on a site visit of the selected property with our property experts.
- Close the deal- We help with all legal paperwork & work with the seller/ landlord
4. Who should I contact in case I face any issues?
We have a dedicated Administration and customer care service team, which is available at your service six days a week from 8 am to 5 pm. You can call them on +2540113656597 or mail at [email protected]
5. What is the difference between a short let and a long let in Kenya?
Short lets are usually classified as anything less than six months, while long lets are constituted as anything from a year. This may vary slightly depending on the landlord in question, so it makes sense to discuss this with your letting agent before you make your decision.
6. What are the initial payments required when renting an apartment long-term in Kenya?
When you and the landlord agree on the terms of your rental you will be required to pay one month’s rent in advance, as well as a deposit. The amount of the deposit will be confirmed by your landlord but is usually equivalent to one month’s rent.
7. At the end of the tenancy, what are my obligations?
You will be required to leave the property the same way that you found it. You could choose to clean it yourself or hire a cleaning company. You will also need to go through the inventory to ensure that all the items are still there and in good working condition. Finally, you will need to hand over all sets of keys to the landlord.
Properties Landlords and Sellers questions
I. I want to sell my property. How can Carlton Realtors help me?
For selling your property, get in touch with us and we’ll guide you through
II. I am a property broker. How can Carlton Realtors help me?
You can list the properties available for sale with us. By registering with us as a broker, you would get associated with a multitude of buyers as a seller
III. When is the sale of a residential property formalized?
The sale of a residential property is said to have been formalized if the seller has received the entire consideration amount, registration of the documents has been carried out and actual possession of the property has been granted to the buyer
IV. What is the best time to sell my property?
Everyone’s personal and financial situations are different, so we believe the best time to sell your property is when it suits you
V. Why is my property a good investment?
There are three main benefits you get from real estate as an investment:
INCOME – when one thinks of rental property, he thinks of cash flow which is the difference between the rent and all the expenses for the property.
EQUITY BUILD-UP – each month the tenant is paying rent, the principle on the mortgage is getting reduced and you build equity.
APPRECIATION – One of the best benefits of real estate is appreciation. Real estate is a long-term investment. Although there will be ups and downs in the market, over time your property will appreciate in value.
VI. How do you find me a good tenant and how long will it take?
Once we start management, a rental file is made up. Your property is added to our list of available properties. Your property is also listed on the internet in over a dozen of the top home rental sites. We can also put up a rental sign, if desired.
The time of the year and the condition of the property will determine how long it takes for your property to rent. Generally, it takes up to one month to lease up a property in good condition. In order to rent property faster, we need to understand things from the tenant’s perspective. They need to be able to see property first and whenever they want. Once someone is interested in your property, they fill out one of our rental applications, which they can do on-line.
VII. What do I need to do to my property before I rent it?
The better condition your property is in; the better-quality tenant we will attract for you. This means that the property should be clean, carpeting should be shampooed, walls should be painted (a neutral color is best) if they are dirty or marred, and things should be in good repair. Upon taking over management, we will go through your property and make note of the condition and what we would suggest being done. You would then instruct us what you want done.
VIII. What type of reporting do I get?
We are not only completely computerized, but we are also web-based, which means you have access to what is going on with your property from anywhere there is an internet connection. You get monthly financial statements which detail every transaction affecting your property. If there was maintenance done on your property, you can access the maintenance details and even view the invoice from the contractor. There is also a year-to-date profit and loss statement which gives you the month to date and year to date totals per category and the net profit month to date and year to date. This makes your tax preparation at the end of the years easy- all your year-to-date totals are neatly arranged.
In addition, your funds are electronically deposited into your account. No need to go to the bank to deposit your rent checks. You also have an on-line owner portal for fast access to all you statement and copies of bills.
IX. When do I get my money each month?
Rents are due in our office on the fifth of each month. Our leases specify that if rent is not received by the first of the month, a late fee is assessed. In order to avoid violating trust accounting laws, we need to wait until rent checks clear before we can send payment to you.
We deposit your funds electronically into the bank of your choice. This process is done on the 15th of each month and funds will be in your account the next business day.
We will collect the rent, pay the bills and then at the end of each month, provide you detailed monthly statements showing all the income and expenses for the month along with payment of any excess funds.
X. Who actually handles my property?
Our management system is that of departments so there are many people handling different functions on a daily basis. As the owner, your contact person is the property manager. Most communication will be via email which eliminates the phone tag and gives us more time to effectively manage your property. There are several other staff members working behind the scenes to assure a consistent level of service.
XI. What happens if a tenant does damage?
Should the tenant leave your property owing more than is covered by the deposit, they will be billed. If they do not pay, they will be turned over to a collection agency.